Sony Silver Support Information

2 Year Silver Support

Included at no extra cost with DVCAM, HDV, XDCAM EX and XDCAM HD

All DVCAM, HDV, XDCAM EX and XDCAM HD Camcorders and Recorders are now supplied with a 2-year Silver Support Pack as standard. That means unique extra services – such as operational phone-call support, ‘anywhere collection’ and 7-day repair – for twice as long.

As soon as equipment is switched on, it becomes absolutely mission critical. Any fault or inability to use it to its full potential will have an immediate impact on bottom-line effectiveness. Now, with the launch of a customer-focused operational and technical support pack, which has significant advantages and benefits, Sony has underscored another keyword – reliability.
Setting new standards in innovation, quality and reliability
Because professional customers need professional service and support, Sony offers enhanced support services for XDCAM HD, XDCAM EX, HDV and DVCAM Camcorders and Recorders. The 2-year Silver Support Pack, in addition to the standard 1-year warranty, is included at no extra cost. That means unique extra services, for twice as long.
 
Telephone support is available Monday to Friday.
2 Years Support
Silver Support extends the support period from the standard 1-year warranty to two years, as well as providing extra features and services.

Operational Phone Call Centre
Operational phone support is provided to give advice and help so that the user can get the most out of their equipment and maximise its performance. Our telephone support is available from Monday to Friday and in 5 languages: English, French, German, Italian and Spanish.

Collection Anywhere
In the event of equipment failure, Sony will arrange collection of the faulty unit directly from, and delivery of the repaired unit directly to the customer’s location - anywhere in mainland EU, Norway or Switzerland. That makes it simpler, quicker and even more convenient for the customer.

Repair within 7 days
Sony will collect, repair and return the unit to the customer’s preferred location within 7 working days. So, minimum downtime, increased confidence and the ability to plan your business are guaranteed.

Loan
If the faulty equipment cannot be repaired in time, the hotline will contact the customer and arrange to have a loan unit delivered. Arrangements will be made to collect the loan unit as soon as confirmation is received that the repair has been carried out satisfactorily.
Additional information
Silver Support services can only be obtained when the pack has been registered – this can be done online at www.sonybiz.net/primesupport or via fax.